About This Role
Executive (Customer Relationship Management)
Customer handling with a positive, helpful attitude.
Provide excellent service and satisfactory information to the customer.
Assist customers and help them with workshop formalities and other works.
Develop and maintain good relationship with customer and support them for better service.
Keep records of customers, instructions recording details of inquiries, complaints, and comments.
Keep tracking outstanding clients.
Plan course of action to recover outstanding payment.
Locate and contact customers.
Update account status and database regularly.
Comply with requirements when legal action is unavoidable
Handle customers' questions or complaints.
Negotiate payoff deadlines and payment plans.
Build trust with customers.
Identify gaps in the system and recommend solutions.
Requirements
Bachelor/Honors
Experience
At least 2 years
The applicants should have experience in the following business area(s): Automobile
Additional Requirements
Age At least 25 years
Only Male
100% Field/Marketing oriented work experienced.
The Candidates have experience in Motor Cycle driving & will have legal License for Customer Relationship Management.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access).
Good verbal communication skills in Bangla and English.
Management and leadership skills.
Multi-tasking and time-management skills, with the ability to prioritize tasks.
Excellent analytical and problem-solving skills.
Friendly working environment under a group of Company.
Interpersonal and oral communication skills.
Candidate must be Smart, hardworking and career oriented.
Strong organization skills with a problem-solving attitude.
Self-Motivated & Positive attitude.
Customer complain handling capacity.
Organized & Discipline.
Skills & Expertise
Credit Control And Recovery
Customer Relationship
Microsoft Office
Motorcycle Driving
Other Relevant Skills
Client Service
Client Service/ Marketing
Customer Relationship
Compensation & Other Benefits
Mobile bill,Provident fund
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2
